Utility Billing Audit Services
85% success rate for refunds and savings
We successfully find refunds and savings over 85% of the time through our comprehensive electric and natural gas audits. If we find nothing during our energy procurement services or merchant account audit, there is no cost.
Electric and Gas
Electric and Natural Gas Audit
We conduct a thorough electric and natural gas audit to verify that every charge on your invoices is accurate, compliant, and optimized. Our analysts check all relevant rates, tariffs, billing determinants, meter and service classifications, rider codes, and taxes/fees—ensuring that your utility is billing as authorized and that your account reflects your operational profile correctly. If we find discrepancies, we document these findings and navigate through the provider’s correction process to secure any necessary refunds or credits and implement long-term billing corrections.
What we verify
Rate schedules & tariffs: accurate selection of tariffs, riders, and demand/usage calculations
Account codes & classifications: appropriate meter assignments, service voltage/pressure class, billing determinants, and jurisdictional applicability
Taxes & regulatory charges: proper sales/use tax treatment, applicable exemptions, and accuracy of pass-through fees
Contract alignment: confirmation that billed pricing matches contracted terms (when applicable) and that any changes are properly implemented.
In addition to our electric and natural gas audit, we also offer energy procurement services to optimize your overall energy spending and maximize efficiency. Furthermore, our merchant account audit ensures that all charges related to your payment processing are meticulously reviewed and corrected as necessary.
Merchant Accounts
Merchant Account & Processing Fee Audit
We conduct a comprehensive merchant account audit alongside our electric and natural gas audit and energy procurement services. Our goal is to identify billing errors, misapplied pricing, and avoidable fees that often go unnoticed in monthly statements. Our team reviews processor invoices, merchant statements, and applicable agreements to validate that rates and charges align with contracted terms while uncovering opportunities for immediate recovery and long-term cost reduction.
What we review and correct
Statement and fee accuracy: duplicate charges, incorrect monthly/annual fees, and unexplained line items
Pricing and rate validation: interchange pass-through accuracy, downgrades, markups, and non-qualified rate issues
Program and compliance fees: PCI-related charges, regulatory/network fees, and add-on service costs
Equipment and ancillary charges: terminals, gateways, monthly software fees, batch fees, and “miscellaneous” charges
Contract and underwriting terms: rate schedules, minimums, liquidated damages, auto-renewals, and pricing escalators
Market shopping to fit your operation
When appropriate, we also shop the market on your behalf, soliciting and normalizing proposals from qualified providers to ensure an apples-to-apples comparison (effective rate, fee structure, contract terms, and service levels).
Outcome: The result is a clear, documented roadmap to recover overcharges, correct ongoing billing, and secure a processing solution that fits your operational needs at the most competitive available total cost.
Energy Procurement Services (Deregulated Electricity & Natural Gas) In states with competitive energy markets, Universal Auditing, LLC offers comprehensive energy procurement services for hospitals and manufacturing organizations requiring budget certainty, contract discipline, and defensible pricing. Our expertise in electric and natural gas audit allows us to leverage established market coverage and supplier relationships, enabling us to shop the full range of qualified suppliers, benchmark offers against current market conditions, and negotiate the most favorable rates and contract terms tailored to your specific load profile and risk tolerance. Our team expertly manages the entire procurement process, from opportunity assessment and bid strategy to RFP execution, proposal normalization (apples-to-apples comparisons), term negotiation, and supplier selection support. Additionally, we help reduce downstream risk through thorough reviews of key contract components—such as pass-throughs, bandwidths, indexing language, renewal provisions, and usage/volume assumptions—ensuring that pricing remains consistent beyond the headline rate. The outcome is a streamlined, compliant procurement cycle that secures the best-available market pricing while minimizing internal workload and preventing common contract and billing pitfalls, protecting your savings over time, just like we do with our merchant account audit services.